Refund, Cancellation & Delivery

This policy covers questions paid for on Astro क्या है?, a service of Invaya Systems (OPC) Private Limited ("we"). Prices are on the pricing page.

Delivery

• The service is a written answer to your question. It is sent by email to the address you gave on the form.
• Nothing is shipped.
• Guruji answers every question himself, so the time depends on how many questions are waiting. Before you pay, we tell you how long your answer will take.
• If the answer hasn't reached you, check your spam folder, then write to support@astrokyahai.com with your Ref #.

Cancellation

Once a question has been paid for, it cannot be cancelled. We charge no cancellation fee in any case.

When you get a full refund

• We don't send the answer within the time we told you before you paid.
• We decide we can't answer your question.
• You paid twice for the same question, or paid for a question that didn't need payment.
• A payment failed but the money left your account. Refunds of this kind are usually made by your bank or payment app on its own; if not, write to us.

Once the answer has been sent, it cannot be refunded. An answer is guidance; disagreeing with it is not a reason for a refund.

How refunds are paid

• Write to support@astrokyahai.com with your Ref #. Where a refund is due under this policy, we also start it ourselves.
• We reply within 5–7 business days.
• An approved refund is paid to the account or payment method you paid from, within 7 working days. Your bank may take a few more days to show it.
• The full amount is refunded, GST included.

If you are not happy with how we handled a refund, see Contact for our grievance officer.